" This is a much belated thank you and feedback letter on the service your agency provided my family. I apologise for the lateness when I promised I would do it promptly! On Saturday, January 24th I had the pleasure of meeting M__, the Nanny that your agency put us in contact with.
A flyer from the reception staff of Ocean Breeze, Hasting Street where we stayed provided information on your service. The phone contact I made was received with professionalism and the service was explained comprehensively. M__ contacted me promptly and arrangements were made for her to care for my 10yr old son T__ for the (late) evening while I spent time out. M__ arrived on time, was very appropriately well presented and displayed excellent personal skills with courtesy and genuine interest. The experience was a new one for both of us and one that was so incredibly wonderful T__ spent the rest of our holiday begging to have M__ come and care for him again! Her professionalism, caring, kindness and support was superb. The activities, conversations, and people that M__ introduced T__ to (on an outside 'excursion') opened the whole new world of Noosa for him, one that M__ supported him in accessing appropriately using innovative and flexible strategies. With Behavioural and Learning difficulties, T__ can be a challenging child to work with, but M__'s personal and professional skills were of the highest ability and I was completely satisfied and reassured that he was cared for extremely well.
As a former Out of School Hours Care Childcare Director for 5 years, qualified Commonwealth Youth Worker and current education employee I have never been as immediately impressed with a carer (Childcare Worker or Youth Worker) as I was with M__. Her interpersonal skills, knowledge of child development and innate sense of a family's needs were of the highest quality. M__'s attentiveness, friendliness and care demonstrated a genuine personal connection and professionalism within the relationship she established quickly with us. Meeting M__ was a wonderful experience and I sincerely hope we have the opportunity to do so again. I thank you for the pleasure our family had in spending time with M__ and would have no hesitation in recommending Nannies of Noosa to other families. "